Returns for new, unused products are never a problem. Items must be returned in their original packaging. Returns must be received within 30 days after purchase for a full refund. Anything past 30 days, a store credit will be issued. Once a return is received by LAX.com it can take up to ten business days to process. LAX.com is not responsible for shipping charges on returned items that we filled correctly and we do not refund the original shipping costs associated with your order. We will take care of all shipping costs, if for some bizarre reason we sent you an incorrect item — which is very rare. Custom items, like stringing, cannot be returned — we won’t ship a custom job until it passes our quality control standards or that our head stringer. All helmets have a $35 re-stocking fee, if returned. Returns are not accepted on field equipment such as nets, backstops, goals and bouncebacks.